Terms and Conditions
Last updated: September 21, 2026
Eastern Shore Car Care
Please read these Terms and Conditions (“Terms”) carefully before using the website at hobartdetailing.com.au or engaging Eastern Shore Car Care (“we”, “us”, “our”) for mobile automotive services, including detailing, window tinting, mechanical repairs and servicing, or related services. By using our website, submitting an enquiry, or booking a service, you agree to be bound by these Terms.
1. ABOUT US
Eastern Shore Car Care (ABN 17 157 613 352) provides mobile automotive services, which may include vehicle detailing, window tinting, and/or mechanical repairs and servicing, delivered at a location nominated by the customer.
2. WEBSITE USE
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party. You must not misuse our website by knowingly introducing viruses, malicious code, or attempting to gain unauthorised access.
3. AUTOMATED COMMUNICATIONS
Our website and booking process may make use of an automated SMS-based conversational assistant to respond to enquiries and assist with scheduling. This assistant is clearly identified as automated and is not a substitute for direct communication with our team, which remains available on request.
4. QUOTES AND BOOKINGS
Quotes provided via our website, automated assistant, or by phone are estimates based on the information provided by you and may be subject to change following an in-person assessment of the vehicle or service location. A booking is only confirmed once we have communicated confirmation to you (whether by SMS, phone, or email).
5. MOBILE SERVICE DELIVERY
As a mobile service, we attend a location nominated by you to carry out the requested service. You are responsible for:
– Providing safe, reasonable, and lawful access to the vehicle and a suitable work area (including access to power and/or water where required for the service)
– Ensuring the vehicle is available at the agreed time
– Disclosing any pre-existing damage, defects, or unusual conditions affecting the vehicle prior to commencement of the service
We reserve the right to decline or reschedule a service where site conditions (including weather, access, or safety) are unsuitable for the work to be carried out safely and to an acceptable standard.
6. WORKMANSHIP AND WARRANTY
We take reasonable care and skill in providing our services. Where a service includes the application of a product (such as paint protection or ceramic coating) or the supply and fitting of parts (such as mechanical repairs or servicing), any applicable product, parts, manufacturer, or workmanship warranty will be communicated to you separately at the time of service and forms part of your agreement with us in addition to these Terms.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (ACL) or other applicable law that cannot lawfully be excluded. Where permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the service or paying the cost of having the service resupplied.
7. PRE-EXISTING VEHICLE CONDITION
We are not responsible for pre-existing damage, wear, or defects to a vehicle, including but not limited to existing paint imperfections, chips, scratches, upholstery wear, prior window tint/film in poor condition, or pre-existing mechanical faults, component wear, or wiring/electrical issues, except where such damage arises directly from our negligence in the performance of the service.
8. DEPOSITS, PAYMENT, AND CANCELLATIONS
Where a deposit or payment is required to secure or complete a booking, the amount and terms (including any cancellation or rescheduling policy) will be communicated to you directly at the time of booking and do not form part of an automated online payment process on this website. Any deposit terms provided to you separately will apply in addition to these Terms.
We may request reasonable notice of cancellation or rescheduling. Failure to provide the vehicle or access at the agreed time and location may result in a cancellation or callout fee, as communicated to you at the time of booking.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Eastern Shore Car Care excludes all liability for any indirect, incidental, or consequential loss arising from the use of our website or the provision of our services, except where such liability cannot be excluded under the Australian Consumer Law.
10. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and branding, is owned by or licensed to Eastern Shore Car Care and may not be reproduced, distributed, or used without our prior written consent.
11. PRIVACY
Our collection and handling of your personal information is governed by our Privacy Policy, available at hobartdetailing.com.au/privacy-policy/ which forms part of these Terms.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
13. GOVERNING LAW
These Terms are governed by the laws of TAS, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State/Territory.
14. CONTACT US
Eastern Shore Car Care
Email: easternshorecarcare@gmail.com
Phone: 0490 730 970